Support

   In case of any problems, you may find the answers here. Some related documents are available to help you learn more about FoxOS!

FoxOS  FAQ
  • What's FoxOS ?
    • Foxconn-designed Linux Operating System.
  • Why can't I listen to the songs of ''.mp3'' type ?
    • We did not bundle MP3 and some other audio decoders with FoxOS, you can install them by ''setting''->''Smart Installer'' which will download and install the CODEC's from internet, after that you should be able to.
  • Why can't I see my FoxOS partition on Windows when I have installed the double-boot system ?
    • Because the FoxOS partition is in ext3 format (not fat16, fat32 or ntfs), which Windows doesn't support. That is why FoxOS partition doesn't appear while running Windows, so it's normal.
  • How to add or remove softwares on FoxOS, and what's the difference between Windows and FoxOS ?
    • We have installed most of softwares which are used frequently on FoxOS, if you have any other requirements, please go on ''setting''->''Add/Remove Softwares'' to add or remove your software.
    FoxOS is a linux system, the difference between Windows and FoxOS is that all of linux softwares are installed and managed using Packages.
  • What's the privileges of root ? What can I do with it ? Why not use it frequently ?
    • Root is like the Administrator of Windows, and have the right to do most of operations, such as formatting the disk, adding or removing the user etc. So it could be dangerous for normal operations, a little careless operation may damage the entire system. Generally speaking, common operations will not need root privileges. So, for the security of the system, FoxOS doesn't operate as root in default.
  • Why some of the Windows ''.txt'' files get messed up on FoxOS ?
    • This is because the default encoding is different between Windows and FoxOS. You can save the file to ''utf8'' format on Windows, then open it on FoxOS, it will be ok!
  • Why can't I open the flash page by my browser ?
    • This is because the browser Firefox doesn't install flash plug-ins in default, you could download and install it through ''setting''->''Smart Installer'' to selecting ''Adobe-Browser-flash: Firefox browser flash plug-in'', and then follow the detailed steps on the online help documentation.
  • How to correctly transfer Windows IE Favorites into Firefox on FoxOS ?
    • 1) Export Favorites in the Windows: 
        IE> file> Import and Export ...> Export Favorites> bookmark.htm 
    2) Modify encoding: 
        Open a bookmark.htm with Notepad in the Windows, 
        File> Save as ...> select ''Encoding with UTF­8''> save ''bookmark_new.htm'' 
    3) Import bookmark_new.htm to FoxOS (Firefox):
        FoxOS (Firefox)> Bookmarks> Manage bookmarks ...> Import and save> From the HTML file> select ''bookmark_new.htm''> Open. 
    That is imported successfully.
  • How to keep the system up to date ?
    • Please do as the following steps:
    Press ''Setting'' on the desktop, then look for ''Software Updates'' icon. Press the ''Apply Updates'' button in the ''Software Updates'' window. Now your system will update automatically while connected to internet.